Lead User Researcher

Job reference: 000864

Location: London

Closing date: 10/02/2019

Salary: £59,090-£71,243 plus London Weighting

Employment type: Permanent

Hours per week: 37.5

About the role

The NHS website (nhs.uk) is the UK's biggest health website with more than 43 million visits per month. We strive to be a world-leading health information service putting people at the heart of everything we do. The lead user researcher is central to this mission. They make sure that everything we do starts with user needs, and is designed and delivered based on sound insights and evidence. This person will:

  • Inspire and coach a team of user researchers (contract and permanent) working across NHS.UK, facilitating close collaboration and peer support within the research community.
  • Co-ordinate user research activities across different products and services, making resource decisions to suit changeable priorities and ensuring a good fit of user researchers in terms of skills and experience. 
  • Provide senior oversight and support for user research activities and expert advice on methodology, approaches, tools, equipment, quality and standards across NHS.UK, and other programmes linked to it.
  • Share responsibility for the wider NHS Digital user research community of practice, taking primary responsibility for user researchers based in London. Provide human-centred design and user research leadership across NHS Digital. A member of the design governance board, overseeing and advising on standards.

About you...

We want to make sure that you are set for success, these are the skills that you will have:

  • Experienced in leading user research for the development and accessibility of digital citizen health services.
  • Proven specialist knowledge of research methodologies, tools and techniques.
  • Significant specialist in-depth professional knowledge in a number of disciplines as well as User Research e.g. design, performance management, staff management, leadership acquired through training and experience.
  • Track record of successfully leading multiple programmes of research projects including health research across agile multi-disciplinary teams, in a highly complex environment

What we offer

In addition to a competitive salary with planned, transparent progression you can look forward to the following benefits:

  • 27 days annual leave entitlement increasing with service
  • Buy and sell annual leave scheme  
  • 14% contribution to your NHS pension
  • Flexible working opportunities
  • A range of NHS Discounts covering, for example, shops, restaurants, gym, mobile phones and insurance
  • Season ticket loan
  • Car Lease scheme  
  • High profile work providing professional development and ability to significantly impact on health and care services

About us

We are the national information and technology partner to the health and care system. Our task is to build and run excellent digital products and services that NHS and care staff across the country can rely on every day. 

We have proven expertise in delivering large scale technology infrastructure and work with our NHS partners to ensure the technology we build is adopted quickly, safely and effectively, bringing about maximum benefits for patients.

We power the research that is developing new ways of tackling disease and fully support the role the Government wants the NHS to play in keeping the UK at the forefront of life sciences research.

We are proud of what we have achieved and our amazing people, many of whom have deservedly received public recognition in forums ranging from Women in IT awards to our own Queen’s Honours List.

?Next Steps

To view further information please see role profile and generic job description below, to apply for the role click apply, below.

If you would like to discuss this role, please contact matthew.edgar1@nhs.net

NHS Digital values and respects the diversity of its employees and aims to recruit a workforce which reflects our diverse communities.


Roles at NHS Digital are subject to a basic Disclosure and Barring Service (DBS) check and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service following an acceptance of an offer of employment. Basic checks provide details of convictions and conditional cautions that are considered to be unspent under the terms of the Rehabilitation of Offenders Act 1974. 

NHS Digital is undertaking a period of organisational change at the moment to ensure we have high calibre people, with the right skills to support us in delivering our business, now and in the future. While we deliver the organisational change required through to April 2020 we have identified that we still need to recruit to critical roles to maintain our delivery roadmap but we need to make you aware that should you be successful you may still be subject to a change initiative in the future. We wanted to be as transparent as possible so you can build this in to your decision making process when considering at this time whether to apply for a role at NHS Digital.

We will keep you updated throughout your application but please do email us if you have any further questions.  Additionally should you apply and be invited to interview you can ask your interviewer more questions on our structure changes and the specific role you have applied for. 



The closing date for this job has now passed.