User Centred Design Graduate

Job reference: 001168

Location: London

Closing date: 30/11/2019

Salary: £24,214

Employment type: Fixed Term

Hours per week: 37.5

All digital services start with user needs. We are the team who listen to the people using our services, learning about what they need. We start small, test and make changes in line with the user experience and the feedback we receive. We always keep the outcome in mind and understand that users may not always immediately articulate their wishes. 

At NHS Digital, our user-centred design roles are part of agile, multidisciplinary teams, working alongside product and delivery managers, developers, end users and testers. Potential assignments you could be working on include: site - This team works in improving one of the World’s leading health information websites, which receives around 1.3 million visits every day. The website contains digital content, tools, data and services that helps people take more control of their health and healthcare.

NHS Digital Service Manual – This manual communicates new standards for service with a visual design that ensure users have a consistent and coherent experience. This team help drive adoption in the broader healthcare market through an outreach programme and establish a governance process to underpin the new standards and guidance.

NHS 111 online service - NHS 111 online enables anyone with an urgent health concern to visit, where they can answer a few questions about their symptoms and receive advice on what to do and the best place to go for help. In August 2019 the service helped more than 150,000 people to find the right care, and it is expected to help approximately 2.2 million people in 2019-20.

You will be working with other graduates, both new to the role like yourself and those who have been on previous graduate schemes. Along with the wider team, a career mentor and growing trainee community your support network couldn’t be better.

At NHS Digital we see our graduates as future leaders and influential specialists. You will have the opportunity to be mentored by members of our Leadership Programme to ensure that you grow expertise in your subject area while gaining an understanding of business and strategy.

Our roles

User Centred Design graduates will have the opportunity to work in the following 3 roles before specialising in the second year.

User researchers

Our User researchers help teams learn about users and create services that meet their needs. Without them we won’t know what problems we’re trying to solve, what to build, or if the service we’re creating will work well for users. To do this we use a range of research methods from in-depth interviews, co-design workshops, usability labs, pop-up and remote usability testing, surveys and most importantly observations of patient and health professional’s actual behaviour in context. As a user researcher at NHS Digital you would be conducting research in a variety of contexts including hospitals and care settings, in patients’ homes and potentially in the back of an ambulance.


Our Designers clarify the user needs and problems they’re trying to solve and make them real with designs that will work with people’s everyday lives. At NHS Digital, designers have a range of specialisms, often blending more than one of these:
•As an interaction designer, you could be creating the structure or flow of a website or app from scratch or improving an existing one. (this is sometimes known as “user experience design” or “UX design”.)
•As a service designer, you’ll improve the way people use a whole service, including any bits that aren’t digital, such as phone calls or letters. You’ll design the service from front-to-back, thinking about the data, systems and job roles needed to meet user needs.
•As a graphic designer, you’ll use typography, grids, space, colour and imagery to influence how users understand and interact with information. You'll work with one of the UK’s best known and most trusted brands, the NHS. We also design for public health campaigns, such as Change4Life.


Our Content specialists work across content design, content management, social and digital media, and multimedia. All of the roles identify and understand users and ensure that content to meet those needs. This involves presenting content in the best possible format – this may be words, images, videos, interactive tools, or combinations – whether you are creating the content or making recommendations about it. Content designers work with user researchers, subject matter experts and designers to create content that is simple and clear, and allows users to take appropriate action, whether it be booking a GP appointment, ordering a prescription, understanding how to make use of NHS Digital services on their own digital platform (such as NHS log in) or renewing a European Health Insurance Card (EHIC). Good writing and editing skills are an important part of content design. Content must be clear, written in plain English and optimised for digital. This helps users understand the information and find what they need quickly and easily. The content must also be accessible to people with a visual impairment or learning disability.

We are looking for people who:

  • Are passionate about putting people at the centre of how we design and develop services
  • Want to make a difference to health and care services and the people that use them
  • Enjoy collaborating with others in a multidisciplinary team to work to deliver shared goals.

Have (or are studying towards) a minimum 2:1 undergraduate or a Master’s degree.

Particular degree courses we’re interested in

  • Any design discipline - especially user-centred design, user experience design, product design, creative media, digital design, interaction design, service design, graphic design
  • Psychology, human computer interaction, social sciences, anthropology, applied research, or other degree with a practical research element
  • Linguistics, English language, journalism, comms, public relations
  • Other degree subjects are welcome from those with transferable qualities: curiosity, creativity, qualitative and quantitative research skills, observation, communication and analytical skills.

About us

At NHS Digital we are working to bring about a digital revolution in the provision of health and care. Our aim is to secure a financially sustainable future for the universal care system of which we are all so proud.?What we do enables health and care professionals to care for people safely and more effectively.

We power the research that is developing new ways of tackling disease and fully support the role the Government wants the NHS to play in keeping the UK at the forefront of life sciences research.?

In the future, the information we make available and the technology systems we build will mean health and care provision in our communities can be brought closer together to make it more efficient and effective. We will give people the information and digital tools they need to support their own health and care choices and outcomes and enable health and care professionals to work more productively.?

This is a chance to be part of an organisation that makes a real difference on a national scale.

We may be able to offer Tier 2 sponsorship providing we meet the Home Office criteria for more information contact

NHS Digital values and respects the diversity of its employees and aims to recruit a workforce which reflects our diverse communities.

What we offer

On successful completion of the scheme you will be assessed and as a professional could be earning £37K+. Entrants to the scheme would be earning £24K+ on a two year fixed term contract.

In addition to a competitive salary with planned, transparent progression you can look forward to the following benefits:

  • 27 days annual leave entitlement increasing with service
  • Buy and sell annual leave scheme
  • 14% contribution to your NHS pension
  • Flexible working opportunities
  • A range of NHS Discounts covering, for example, shops, restaurants, gym, mobile phones, and insurance - including 20% off at Nando’s!
  • Car Lease scheme

What’s next?

Applicants will be invited to complete an online assessment, if successfully shortlisted, you will then be invited to complete an online interview.

Finally, successful applicants will be invited to attend an assessment centre in Leeds in February.

This vacancy?will close?to new?applications?when a?sufficient?number?have been received. This means?applications?are accepted on a first come, first served basis.?

Roles at NHS Digital are subject to a basic Disclosure and Barring Service (DBS) check and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service following an acceptance of an offer of employment. Basic checks provide details of convictions and conditional cautions that are considered to be unspent under the terms of the Rehabilitation of Offenders Act 1974




The closing date for this job has now passed.