User Researcher

Job reference: 01217

Location: Leeds

Closing date: 09/12/2019

Salary: £44,606-£50,819

Employment type: Permanent

Hours per week: 37.5

About the role

NHS Pathways is a suite of clinical assessment content for triaging symptoms both by phone in NHS Integrated Urgent Care, 111 & 999 settings and in on-line and face to face settings.
Working within NHS Pathways here at NHS Digital, you will play a key role in the delivery of user-led, sustainable, relevant and innovative products and features for our Clinical Decision Support System. Acting within a supportive environment, collaborating closely with stakeholders and agile development teams to design, deliver and implement new and improved digital services for health and care.

As part of the role you will be responsible for:
•    Primarily managing user research activity on development of products being delivered to support Urgent and Emergency Care Services in the NHS. 
•    Designing, managing and executing user research (qualitative, quantitative, collaborative, online and usability research) with both the public and relevant professionals.
•    Helping to lead the strategic direction of the programme through high quality user insight, specifically supporting work to improve our user interface and user interaction with NHS Pathways products.
•    Recruiting, developing and line managing other user researchers.

About you
•    Experience in research equivalent to/ or educated to master’s level (or equivalent qualification).
•    Evidence of continuous professional development.
•    Experience of leading research within an agile multi- disciplinary product team to devise programmes of research.
•    Working knowledge of the Government Digital Service (GDS) Standards.
•    Proven ability to direct others to undertake specified tasks by clearly determining roles and responsibilities, deliverables, milestones and limits for independent decision - making within agreed timescales.

  • Substantial specialist knowledge of a range of research approaches including both quantitative and qualitative methodology.

What we offer
In addition to a competitive salary with planned, transparent progression you can look forward to the following benefits:
•    27 days annual leave entitlement increasing with service
•    Buy and sell annual leave scheme   
•    Contributory Pension (with a 20% contribution from us toward the cost of your pension)
•    Flexible working opportunities
•    A range of NHS Discounts covering, for example, shops, restaurants, gym, mobile phones and insurance
•    Season ticket loan
•    Car Lease scheme   
•    High profile work providing professional development and ability to significantly impact on health and care services

About us
We are the national information and technology partner to the health and care system. Our task is to build and run excellent digital products and services that NHS and care staff across the country can rely on every day.  

We have proven expertise in delivering large scale technology infrastructure and work with our NHS partners to ensure the technology we build is adopted quickly, safely and effectively, bringing about maximum benefits for patients. 

We power the research that is developing new ways of tackling disease and fully support the role the Government wants the NHS to play in keeping the UK at the forefront of life sciences research. 

We are proud of what we have achieved and our amazing people, many of whom have deservedly received public recognition in forums ranging from Women in IT awards to our own Queen’s Honours List.

Next Steps
Interviews for successful applicants will take place week commencing 16th December 2019 in Leeds. Applicants selected for interview will be contacted by email.
To view further information please see role profile, to apply for the role click apply, below.
We are unable to accept speculative CVs, all applications must be made through NHS Digital’s career site. 

NHS Digital values and respects the diversity of prospective candidates and aims to recruit a workforce which reflects this, with that in mind candidates requiring flexible working hours will be considered.  

NHS Digital is undertaking a period of organisational change at the moment to ensure we have high calibre people, with the right skills to support us in delivering our business, now and in the future. While we deliver the organisational change required through to April 2020 we have identified that we still need to recruit to critical roles to maintain our delivery roadmap but we need to make you aware that should you be successful you may still be subject to a change initiative in the future. We wanted to be as transparent as possible so you can build this into your decision making process when considering at this time whether to apply for a role at NHS Digital. 

If you have previously applied for this role (or a similar one) with NHS Digital and been unsuccessful in your application, we will not accept any further applications for a period of six months. Instead, we encourage you to obtain feedback from your initial application to support your future career.


The closing date for this job has now passed.