Job reference: 01220

Location: London

Closing date: 10/12/2019

Salary: £44,606-£50,819

Employment type: Permanent

Hours per week: 37.5

About the role
This role sits within Citizen Health Technology of the Product Development Directorate and is an exciting opportunity to help deliver user-centred and inclusive products and services that result in better care and improved health outcomes for people in England. 

This assignment is to work on a variety of projects on the NHS website. You will be partly assigned to the Medicines Information team, responsible for the continued development of accessible and usable information about medicines on NHS.UK. Working as part of a multi-disciplinary team, you will be responsible for identifying the needs of users, translating user research findings into tangible actions, and creating prototypes for testing with users. 

You will also provide design support to the NHS.UK feature teams, which take on a wide variety of improvements to the content, interaction and accessibility of the site. You will be expected to use the NHS.UK front end library as the basis of your work, and be part of the community contributing research and newly-designed components for discussion and development.

Across both assignments, your responsibilities will include: 

•    Establishing a user-centred approach to the work.
•    Working with researchers to understand the wider context in which your work sits
•    Facilitating co-design sessions with a wide range of stakeholders.
•    Responsibility for the interaction and graphic design of the products and services you are working on.
•    Reviewing work of the team and providing actionable feedback as appropriate.
•    Developing designs for the products being delivered and demonstrating how these meet proven user needs.
•    Exploring and recommending different approaches to solving specific user problems, including working across the organisation to ensure consistency with NHS Digital strategy.
•    Producing design documentation and artefacts as required to support the delivery of the products.
•    Representing the team during presentations with wider stakeholders.
•    Ensuring the work has accessibility at its core, in order to meet our standard of WCAG 2.1 (AA).

About you
• Considerable experience in graphic and or interaction design.
• Recognised design qualification, for example in Service Design, Interaction Design, Design, Human Centred Design, Ergonomics etc. 
• Qualification or equivalent experience demonstrating proficiency in design applications.
• Evidence of continuous professional development.

About us
We are the national information and technology partner to the health and care system. Our task is to build and run excellent digital products and services that NHS and care staff across the country can rely on every day.  

We have proven expertise in delivering large scale technology infrastructure and work with our NHS partners to ensure the technology we build is adopted quickly, safely and effectively, bringing about maximum benefits for patients. 

We power the research that is developing new ways of tackling disease and fully support the role the Government wants the NHS to play in keeping the UK at the forefront of life sciences research. 

We are proud of what we have achieved and our amazing people, many of whom have deservedly received public recognition in forums ranging from Women in IT awards to our own Queen’s Honours List.

What we offer
In addition to a competitive salary with planned, transparent progression you can look forward to the following benefits:
•    27 days annual leave entitlement increasing with service
•    Buy and sell annual leave scheme   
•    Contributory Pension (with a 20% contribution from us toward the cost of your pension)
•    Flexible working welcomed
•    A range of NHS Discounts covering, for example, shops, restaurants, gym, mobile phones and insurance
•    Season ticket loan
•    Car Lease scheme   
•    High profile work providing professional development and ability to significantly impact on health and care services

Next Steps
Applicants selected for interview will be contacted by email – interviews are due to take place week commencing 6th January 2020. 

To view further information please see role profile, to apply for the role click apply, below.

We are unable to accept speculative CVs, all applications must be made through NHS Digital’s career site. 

NHS Digital values and respects the diversity of prospective candidates and aims to recruit a workforce which reflects this, with that in mind candidates requiring flexible working hours are welcomed.

NHS Digital is undertaking a period of organisational change at the moment to ensure we have high calibre people, with the right skills to support us in delivering our business, now and in the future. While we deliver the organisational change required through to April 2020 we have identified that we still need to recruit to critical roles to maintain our delivery roadmap but we need to make you aware that should you be successful you may still be subject to a change initiative in the future. We wanted to be as transparent as possible so you can build this into your decision making process when considering at this time whether to apply for a role at NHS Digital. 

If you have previously applied for this role (or a similar one) with NHS Digital and been unsuccessful in your application, we will not accept any further applications for a period of six months. Instead, we encourage you to obtain feedback from your initial application to support your future career.



The closing date for this job has now passed.