Lead Service Designer

Job reference: 001373

Location: London

Closing date: 24/02/2020

Salary: £63,751 - £73,664

Employment type: Permanent

Hours per week: 37.5

About the role

NHS Digital are currently looking for Lead Service Designers to work in our critical business areas; this will either be working in our Product Development Directorate or Data Services Directorate.

The role in Product Development sits within Citizen Health Technology and is an exciting opportunity to support our vision to deliver user-centred and inclusive products and services, like the NHS website (nhs.uk), the NHS App and NHS login, that result in better care and improved health outcomes from people in England. You would be working as a Lead Designer on the NHS website but also supporting services across the directorate.

Our position with Data Services sits in Data, Standard and Content and will be playing a key role in working on the launch of the All Disease Registration Programme, a way to track lifelong health and care for people across England.

You will have the opportunity during the application process to state your preferred role. 

As an expert Service Designer, you will:

  • use research evidence and design knowledge to negotiate with senior stakeholders, to achieve good health outcomes for the public
  • translate strategic organisational goals into objectives that can be understood by designers
  • advocating for inclusive practices across the organisation and wider health & care system
  • contribute to the development of the culture of the design profession, such as organising professional conferences, informal local design meetings and workshops, and online discussions
  • develop tools and artefacts for wider use (e.g. design principles, design policies)
  • represent the design profession at organisational level and be part of senior leadership meetings and discussions.

About you

You will be:

  • an expert designer, with experience of setting the design direction for other designers to follow
  • be able to guide, support and influence people from diverse professions
  • experienced in service design at a senior practitioner level, and have a solid understanding of interaction design
  • able to co-ordinate the design function within teams responsible for distinct products, to deliver cohesive services
  • specialised in user-centred design practices, with a focus on accessibility and inclusive design
  • experienced in leading user-centred design in an agile, multidisciplinary teams
  • experienced in a relevant working environment or have qualifications equivalent to a master’s level.

What we offer
In addition to a competitive salary with planned, transparent progression you can look forward to the following benefits:

  • 27 days annual leave entitlement increasing with service
  • Buy and sell annual leave scheme   
  • Contributory Pension (with a 20.6% contribution from us toward the cost of your pension)
  • Flexible working opportunities
  • A range of NHS Discounts covering, for example, shops, restaurants, gym, mobile phones and insurance
  • Employees schemes including a Season ticket loan and Car Lease

Please note that the advertised salary is effective from 1st April 2020 in line with the NHS Terms and Conditions of Service.

For more information visit our Working at NHS Digital page.

About us

We are the national information and technology partner to the health and care system. Our task is to build and run excellent digital products and services that NHS and care staff across the country can rely on every day.  

We have proven expertise in delivering large scale technology infrastructure and work with our NHS partners to ensure the technology we build is adopted quickly, safely and effectively, bringing about maximum benefits for patients. 

We power the research that is developing new ways of tackling disease and fully support the role the Government wants the NHS to play in keeping the UK at the forefront of life sciences research. 

We pride ourselves on what we have achieved and our amazing people, many of whom have deservedly received public recognition in forums ranging from Women in IT awards to our own Queen’s Honours List.

Find out more about the amazing work we do here.


Next Steps
Interviews for successful applicants will take place week commencing 9th March in London. Applicants selected for interview will be contacted by email.

To view further information please see role profile, to apply for the role click apply, below.

NHS Digital values and respects the diversity of prospective candidates and aims to recruit a workforce which reflects this. Candidates requiring flexible working arrangements are welcomed. 


NHS Digital is undertaking a period of organisational change at the moment to ensure we have high calibre people, with the right skills to support us in delivering our business, now and in the future. While we deliver the organisational change required through to April 2020 we have identified that we still need to recruit to critical roles to maintain our delivery roadmap but we need to make you aware that should you be successful you may still be subject to a change initiative in the future. We wanted to be as transparent as possible so you can build this into your decision making process when considering at this time whether to apply for a role at NHS Digital. 

If you have previously applied for this role (or a similar one) with NHS Digital and been unsuccessful in your application, we will not accept any further applications for a period of six months. Instead, we encourage you to obtain feedback from your initial application to support your future career.

We are unable to accept speculative CVs, all applications must be made through NHS Digital’s career site. 


The closing date for this job has now passed.