User Researcher - Research Operations
Leeds or London

Job reference: 01480

Location: Leeds or London

Closing date: 24/05/2020

Salary: £45,753 London weighting is also applicable if London based.

Employment type: Permanent

Hours per week: 37.5

About the role
In this new role at NHS Digital, you will shape our developing Research Operations function. You will play a central role in our user-centred design (UCD) community; helping our (circa) 40 user researchers to do their best work. This position represents an opportunity for an experienced user researcher to develop into a research ops expert and leader. You will work centrally alongside senior figures - such as the Head of User Research - and the wider UCD community to deliver our research ops vision. 

You will be playing a critical role in accelerating the embedding of ethical, scalable, efficient and impactful user research practice across the organisation. The effects of which will be vast and varied; you will be helping to put the user at the centre of a multitude of health care products and services which affect the lives of millions of UK citizens. 

You will lead the delivery of research operations for NHS Digital. You will oversee: the delivery and running of the user research lab in the new Leeds hub, standardisation and co-ordination of research tools, user research knowledge management and communication, researcher onboarding, ethics, consent and other key aspects of research operations.

About you
As an experienced user researcher yourself, you’ll understand what user researchers need in order to deliver user research effectively, and you’ll be great at organising what needs to be done to get research done.

You do not need to be a research ops expert but you do need to have an interest in the area and experience that enables you to understand the potential of research ops to support a community of user researchers.

These are some of the key skills and experience that you will bring to the role:

  • in-depth knowledge of how user research operates.
  • proven ability to oversee and deliver research.
  • extensive experience in being a user researcher and working collaboratively with user researchers.
  • ability to influence and develop collaborative relationships with a variety of colleagues.
  • the ability to use research skills to understand the needs of user researchers and the ability to drive the delivery of the things that will meet them.

To view further information please see the attached Role Profile.

What we offer

In addition to a competitive salary with planned, transparent progression you can look forward to the following benefits:

  • 27 days annual leave entitlement increasing with service
  • Buy and sell annual leave scheme   
  • Contributory Pension (with a 20.6% contribution from us toward the cost of your pension)
  • Flexible working opportunities - we value and respect the diversity of our employees, and applications from prospective candidates who require flexible working arrangements are welcomed
  • A range of NHS Discounts covering, for example, shops, restaurants, gym, mobile phones and insurance
  • Employee benefit schemes which include Season Ticket Loan and Car Lease

If you will be based in London, you will also receive a London weighting allowance which is 20% of your salary subject to a minimum payment of £4,440 and a maximum payment of £6,777.

For more information visit our Working at NHS Digital page.

About us

We are the national information and technology partner to the health and care system. Our task is to build and run excellent digital products and services that NHS and care staff across the country can rely on every day.
We have proven expertise in delivering large scale technology infrastructure and work with our NHS partners to ensure the technology we build is adopted quickly, safely and effectively, bringing about maximum benefits for patients.
We power the research that is developing new ways of tackling disease and fully support the role the Government wants the NHS to play in keeping the UK at the forefront of life sciences research. 

We pride ourselves on what we have achieved and our amazing people, many of whom have deservedly received public recognition in forums ranging from Women in IT awards to our own Queen’s Honours List.

Find out more about the amazing work we do here.

Next steps

Online interviews are due to take place the 4th of June.  Applicants who are shortlisted will be contacted by email.

To view further information please see the attached role profile and to apply for the role click ‘Apply for job’ below.

We are unable to accept speculative CVs, all applications must be made through NHS Digital’s career site.

If you have previously interviewed for this role (or a similar one) with NHS Digital and been unsuccessful, we encourage you to obtain feedback from your initial application to support your future career as we will not accept any further applications for a period of six months.


The closing date for this job has now passed.