Education and Development Facilitator

Job reference: 001968

Location: Regional

Closing date: 14/03/2021

Salary: Band 6 - £31,365 - £37,890

Employment type: Permanent

Hours per week: 37.5

About the role

NHS Pathways Clinical Decision Support System is a suite of products used in Urgent and Emergency care settings. It is used over the telephone to support non-clinical call handlers to assess callers’ symptoms and direct them to the most appropriate level of care for the care needs of the patient at the time of the call.  It is used by all NHS 111 telephone service providers in England, and approximately half of 999 service providers. 

NHS Pathways content also ‘powers’ 111 online and has a version of content used in an Emergency Department. It currently supports the remote assessment of 18 million symptom assessments per year. It is also used by clinicians to support their assessments. 

As an Education and Development Facilitator, you will work as part of the NHS Pathways Education and Training Team in the delivery of effective education and quality assurance provision for users of the system. You will also work within, and provide subject matter expertise to, multi-disciplinary teams.

The role of Education and Development Facilitator is a busy and varied one, also requiring you to work collaboratively with all other parts of the Pathways team, particularly the Operations Team in the provision of provider organisation support, and the Authoring team, in relation to system and clinical content developments. Significant stakeholder engagement at a senior level is a key part of the role.

As part of the role, you will:

  • Contribute to, and at times lead in the design, delivery and evaluation of effective education and training strategies, resources and tools to Licenced user organisations.

  • Contribute to, and at times lead in the design, delivery and evaluation of effective continuous quality improvement (CQI) approaches to users of the system to Licenced user organisations.

  • Provide subject matter expertise related to remote triage

  • Provide support to Licenced user organisations, in the day to day utilisation of NHS Pathways and matters related to Licence compliance

  • Contribute to the development of NHS Pathways tools, processes and content through participation in MDTs

  • Contribute to, and at times lead in the design, implementation and evaluation of high quality multi-media educational tools & resources including those that enable remote delivery of learning

About you

We want you to be set for success. These are some of the key skills and experience that you will bring to the role:

  • Expertise in designing, delivering and evaluating high quality training and quality assurance solutions to staff working within busy, complex, patient facing environments, using a range of delivery channels and technologies.

  • Proven ability to think creatively about problems and issues in order to develop and deliver innovative training and CQI related solutions in a time limited environment.

  • The ability to work at a senior level with internal and external stakeholders to advise and collaborate on training and CQI related matters.

  • The ability to manage complex/challenging situations which will on occasions involve delivering constructive feedback to course delegates, challenge to peers and the delivery of difficult or challenging messages to internal and external stakeholders  

  • Educated to postgraduate diploma/degree level or equivalent experience, and qualification or equivalent experience demonstrating proficiency of MS Office Applications (Word, PowerPoint, Excel & Outlook).

  • Clear demonstrable experience in being a motivated, solution orientated, professional individual who can successfully combine a team approach with personal initiative and drive.

What we offer 
You can look forward to the following benefits: 

  • Flexible working which may include part-time hours, job shares, flexible hours and part-remote set ups 

  • 27 days annual leave increasing to 33 with service ​​​​​​​

  • Buy and sell annual leave scheme 

  • Contributory Pension (with a contribution from us equal to 20.6% of your earnings) 

  • NHS Discounts including shops, restaurants, gym, mobile phones, and insurance 

  • Employee benefit schemes which include our Season Ticket Loan and Car Lease schemes 

For more information, visit Working at NHS Digital or contact us at 

About us 
We are the national information and technology partner to the health and care system. Our task is to build and run excellent digital products and services that NHS and care staff across the country can rely on every day. 
Find out about the amazing work we do here

Next steps 

Online, video interviews are scheduled to place week commencing 22nd March. Applicants who are shortlisted will be contacted by email. 
To view further information please see the attached role profile and to apply for the role click ‘Apply for job’ below. 
We are unable to accept speculative CVs, all applications must be made through NHS Digital’s career site. 


The closing date for this job has now passed.