Associate Project Manager
Leeds or London

Job reference: 001995

Location: Leeds or London

Closing date: 11/04/2021

Salary: Band 7 £38,890 - £44,500 plus London Weighting if applicable

Employment type: Permanent

Hours per week: 37.5

About the role

NHS Pathways Clinical Decision Support System is a suite of products used in Urgent and Emergency care settings. It is used over the telephone to support non-clinical call handlers to assess callers’ symptoms and direct them to the most appropriate level of care for the care needs of the patient at the time of the call.  It is used by all NHS 111 telephone service providers in England, and approximately half of 999 service providers. 

NHS Pathways content also ‘powers’ 111 online and has a version of content used in an Emergency Department. It currently supports the remote assessment of 18 million symptom assessments per year. It is also used by clinicians to support their assessments. 

The NHS Pathways suite of products are growing and evolving at a fast pace and so the team must grow too.  This is a truly exciting time for NHS Pathways.

NHS Pathways are forming a new project management function within the programmes Clinical Authoring team.  The programme is recruiting two Associate Project Managers (APM’s)who will report into an overseeing Project Manager.  The associates will manage small projects as well as contribute to effective management of larger complex projects, procedures and processes.

As part of the role you will be responsible for:

  • Ensuring effective management of a range of projects within the clinical team such as managing the clinical check progress and supporting release management.
  • Leading smaller projects and supporting clinical team to deliver safe and effective clinical content to 111 and 999 services.
  • Reviewing processes within the clinical team and implementing improvements when agreed
  • Provide secretariat support to clinical governance boards.
  • Ensuring quality of iterated content prior to release e.g. checking questions and version numbers are current and that terminology and language remain consistent across pathways.
  • Providing support to the Project Manager in managing requests for change to clinical content.
  • Managing on-call rotas.

About you

We want you to be set for success, these are some of the key skills and experience that you'll bring to the role:

  • Educated to post-graduate level or equivalent qualification/experience.
  • Have a recognised delivery framework qualification at foundation level e.g. PRINCE2, Agile, ITIL or equivalent experience.
  • Working knowledge, ideally within a digital environment, of project, programme, portfolio or benefit management frameworks and practices, such as; risk management, quality & assurance management, planning and governance models.
  • Thrives working with diverse groups of stakeholders solving their problems and adding value to their operating environment.  Ability to cope under pressure and manage conflicting priorities. 
  • Experience of working with limited direction / supervision in a multi-disciplinary team supporting stakeholders, subject matter experts and delivery people across a project, programme or portfolio delivering transformational change.
  • Supports negotiations, with an understanding of how to identify and pre-empt conflict and appropriate approaches to escalate where required
  • Experience of supporting a change control process including business change and service transition management.

What we offer

In addition to a competitive salary with planned, transparent progression you can look forward to the following benefits:

  • 27 days annual leave entitlement increasing with service
  • Buy and sell annual leave scheme   
  • Contributory Pension (with a 20.6% contribution from us toward the cost of your pension)
  • Flexible working opportunities
  • A range of NHS Discounts covering, for example, shops, restaurants, gym, mobile phones and insurance
  • Employees schemes including a Season ticket loan and Car Lease

For more information visit our Working at NHS Digital page.

About us

We are the national information and technology partner to the health and care system. Our task is to build and run excellent digital products and services that NHS and care staff across the country can rely on every day. 

Find out more about the amazing work we do here.

Next Steps

Remote interviews for successful applicants will take place mid-April. Applicants selected for interview will be contacted by email.

To view further information please see role profile, to apply for the role click apply, below.

NHS Digital values and respects the diversity of prospective candidates and aims to recruit a workforce which reflects this, with that in mind candidates requiring flexible working hours will be considered. 

We are unable to accept speculative CVs, all applications must be made through NHS Digital’s career site.


The closing date for this job has now passed.