User Centred Design Graduate

Job reference: 000813---

Location: Leeds

Closing date: 07/12/2018

Salary: £23,023

Employment type: Fixed Term

Hours per week: 37.5

About the NHS Digital Graduate Scheme (User Centred Design)

All digital services start with user needs. We are the people who listen to the people using our services, learning about what they need. We start small, test and make changes in line with the user experience and the feedback we receive. We always keep the outcome in mind and understand that users may not always immediately articulate their wishes.  At NHS Digital, our user-centred design roles are part of agile, multidisciplinary teams, working alongside product and delivery managers, developers, end users and testers. 

User Centred Design graduates will have the opportunity to work in the following 3 roles before specialising in the second year.

User researchers

Our User researchers help teams learn about users and create services that meet their needs. Without them we won’t know what problems we’re trying to solve, what to build, or if the service we’re creating will work well for users. To do this we use a range of research methods from in-depth interviews, co-design workshops, usability labs, pop-up and remote user testing, surveys and most importantly observations of patient and health professional’s actual behaviour in context. As a user researcher at NHS Digital you would be conducting research in a variety of contexts including hospitals, and care settings, in patients’ homes and potentially in the back of an ambulance.


Our Designers clarify the user needs and problems they’re trying to solve and make them real with designs that will work with people’s everyday lives. At NHS Digital, designers have a range of specialisms, often blending more than one of these:

  • As an interaction designer, you could be creating the structure or flow of a website or app from scratch or improving an existing one. (this is sometimes known as “user experience design” or “UX design”.)
  • As a service designer, you’ll improve the way people use a whole service, including any bits that aren’t digital, such as phone calls or letters. You’ll design the service from front-to-back, thinking about the data, systems and job roles needed to meet user needs.
  • As a graphic designer, you’ll use typography, grids, space, colour and imagery to influence how users understand and interact with information. You'll work with one of the UK’s best known and most trusted brands, the NHS. We also design for public health campaigns, such as Change4Life.

Content designers

Our Content designers identify and understand users and create content to meet those needs. This involves presenting content in the best possible format – this may be words, images, videos, interactive tools, or combinations. Content designers work with user researchers, subject matter experts and designers to create content that is simple and clear, and allows users to take appropriate action, whether it be booking a GP appointment, ordering a prescription, or renewing a European Health Insurance Card (EHIC). Good writing and editing skills are an important part of content design. Content must be clear, written in plain English and optimised for digital. This helps users understand the information and find what they need quickly and easily. The content must also be accessible to people with a visual impairment or learning disability.


You won’t be on your own. You’ll be working with other trainees, both new to the role like yourself, and those who started their journey on a previous scheme. Along with the wider team, a career manager and community of practice, your support network couldn’t be better for getting your career off to an extraordinary start.

At NHS Digital we see our graduates as future leaders and influential specialists. You will be mentored by members of our Leadership Programme to ensure that you grow expertise in your subject area while gaining an understanding of business and strategy.

Providing that you successfully complete your programme we will guarantee an interview for one of our permanent roles. Most of our graduates go on to secure a job with us on a higher grade.

Positions will start on 9th September 2019.

About you

We are looking for people who:

  • are passionate about putting people at the centre of how we design and develop services
  • want to make a difference to health and care services and the people that use them
  • enjoy collaborating with others in a multidisciplinary team to work to deliver shared goals.

Particular degree courses we’re interested in

  • Any design discipline - especially user-centred design, user experience design, product design, creative media, digital design, interaction design, service design, graphic design
  • Psychology, human computer interaction, social sciences, anthropology, applied research, or other degree with a practical research element
  • Linguistics, English language, journalism, comms, public relations
  • Other degree subjects are welcome from those with transferable qualities: curiosity, creativity, qualitative and quantitative research skills, observation, communication and  analytical skills.


About us

We are the national information and technology partner to the health and care system. Our task is to build and run excellent digital products and services that NHS and care staff across the country can rely on every day.  We have proven expertise in delivering large scale technology infrastructure and work with our NHS partners to ensure the technology we build is adopted quickly, safely and effectively, bringing about maximum benefits for patients.

We power the research that is developing new ways of tackling disease and fully support the role the Government wants the NHS to play in keeping the UK at the forefront of life sciences research.

We are proud of what we have achieved and our amazing people, many of whom have deservedly received public recognition in forums ranging from Women in IT awards to our own Queen’s Honours List.

This is a chance to be part of an organisation that makes a real difference on a national scale.


What we offer

In addition to a competitive salary with planned, transparent progression you can look forward to the following benefits:

  • 27 days annual leave entitlement increasing with service
  • Buy and sell annual leave scheme
  • 14% contribution to your NHS pension
  • Flexible working opportunities
  • A range of NHS Discounts covering, for example, shops, restaurants, gym, mobile phones, and insurance - including 20% off at Nando’s!
  • Season ticket loan
  • Car Lease scheme

NHS Digital values and respects the diversity of its employees and aims to recruit a workforce which reflects our diverse communities.

Roles at NHS Digital are subject to a basic Disclosure and Barring Service (DBS) check and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service following an acceptance of an offer of employment. Basic checks provide details of convictions and conditional cautions that are considered to be unspent under the terms of the Rehabilitation of Offenders Act 1974.


What’s next?

Following successful application, you will be invited to complete online ability tests and video interviews.

Assessment Centres will take place in February and March 2019.

This vacancy will close to new applications when a sufficient number have been received, which means applications are accepted on a first come, first served basis.

Please ensure that you complete all supporting application questions as they will inform our initial shortlisting process


The closing date for this job has now passed.