Senior Benefits Manager

Job reference: 00844

Location: Leeds

Closing date: 27/01/2019

Salary: £49,242 - £59,964

Employment type: Fixed Term

Hours per week: 37.5 hours per week

About the role

As a Senior Benefits Manager you will be responsible for the delivery of benefits management activities within the NHS e-referral service (e-RS). 

The NHS e-RS has managed 100 million bookings since it was launched in 2005 as the NHS Choose and Book Service.

Currently the service is booking in around 400,000 referrals every week. It allows patients or clinicians to book appointments in hospital or other care settings online and has been shown to reduce the number of people who fail to attend their appointments by up to half.

You will play a fundamental role in the development of the programme’s business case by analysing and selecting investment options. Actively working with stakeholders to maximise the realisation of benefits in line with the five stage approach to benefits management: identify and quantify; value and appraise; plan; realise and review.

Through the analysis of accurate and reliable benefit forecasts you will provide assurance that the programme is delivering against the business case and will develop appropriate internal and external communication tools to ensure key benefits messages are reaching target audiences.

This role is based in our Leeds office. Reporting to the Programme Manager, you will be working alongside Senior Project Managers and Subject Matter Experts. Your day to day duties will include;

  • Within Live e-RS service you will:
    • Co-ordinate ongoing benefits measurement, managing complex benefits data to establish current and forecast position.
    • Provide outputs, including recommendations for action to senior stakeholders.
    • Plan for continued benefits realisation management activities to be transitioned to operations.
  • Within Digital Referrals Programme (DRP) you will:
    • Continuously validate the benefits and assumptions employed in the DRP Full Business Case (FBC) through user research, pilot projects and other benefits validation exercises
    • Plan for benefits realisation management including the identification of appropriate metrics and measurements whilst managing the potential for double counting
    • Develop monthly and quarterly reporting tools and dashboards

About you...

We want to make sure that you are set for success, these are the skills and experience you will have:

  • Experience working with the NHS, with working knowledge of NHS e-RS.
  • Experienced in all elements of benefits management practice, including: Identifying and quantifying, valuing & appraising, planning, realisation and reviewing benefits.
  • Proven ability to communicate confidently within the scope of the role’s responsibilities, by using appropriate tools and language (this may be of a technical nature) to a varied audience of internal and senior external stakeholders.
  • A Qualification or relevant experience as a Benefits Management Practitioner. 

What we offer

In addition to a competitive salary with planned, transparent progression you can look forward to the following benefits:

  • 27 days annual leave entitlement increasing with service
  • Buy and sell annual leave scheme  
  • 14% contribution to your NHS pension
  • Flexible working opportunities
  • A range of NHS Discounts covering, for example, shops, restaurants, gym, mobile phones and insurance
  • Season ticket loan
  • Car Lease scheme  
  • High profile work providing professional development and ability to significantly impact on health and care services


About us

We are the national information and technology partner to the health and care system. Our task is to build and run excellent digital products and services that NHS and care staff across the country can rely on every day. 

We have proven expertise in delivering large scale technology infrastructure and work with our NHS partners to ensure the technology we build is adopted quickly, safely and effectively, bringing about maximum benefits for patients.

We power the research that is developing new ways of tackling disease and fully support the role the Government wants the NHS to play in keeping the UK at the forefront of life sciences research.

We are proud of what we have achieved and our amazing people, many of whom have deservedly received public recognition in forums ranging from Women in IT awards to our own Queen’s Honours List.

Next Steps

To view further information please see role profile, to apply for the role click apply, below. Any additional info relevant to next steps e.g. selection process.

If you would like to discuss this role, please contact

NHS Digital values and respects the diversity of its employees and aims to recruit a workforce which reflects our diverse communities.

Roles at NHS Digital are subject to a basic Disclosure and Barring Service (DBS) check and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service following an acceptance of an offer of employment. Basic checks provide details of convictions and conditional cautions that are considered to be unspent under the terms of the Rehabilitation of Offenders Act 1974. 

NHS Digital is undertaking a period of organisational change at the moment to ensure we have high calibre people, with the right skills to support us in delivering our business, now and in the future. While we deliver the organisational change required through to April 2020 we have identified that we still need to recruit to critical roles to maintain our delivery roadmap but we need to make you aware that should you be successful you may still be subject to a change initiative in the future. We wanted to be as transparent as possible so you can build this in to your decision making process when considering at this time whether to apply for a role at NHS Digital.

We will keep you updated throughout your application but please do email us if you have any further questions.  Additionally, should you apply and be invited to interview you can ask your interviewer more questions on our structure changes and the specific role you have applied for.


The closing date for this job has now passed.