Infrastructure Specialist (3rd Line Support Engineer)
Ramsay Health Care UK - Bedford Office

Job reference: 011851

Location: Ramsay Health Care UK - Bedford Office

Closing date: 01/11/2021

Salary: Up to £50,000 depending on experience

Employment type: Full Time

Hours per week: 37.5

About us:

At Ramsay Health Care we put our patients at the heart of everything we do.  We firmly believe in the ethos of “People caring for People” and want to enable our teams and our patients to have the very best experience when they receive care through Ramsay services.

That’s why we are embarking on an exciting transformation of our Technology estate through which we have begun updating our core infrastructure, providing new, intuitive, secure and responsive services across the organisation and enabling improved experiences for our patients, clinicians and partners.

This transformation is being enabled through a new “Digital & Technology” function which is already a significant catalyst of change for our organisation.  We are setting this up for success and have some great opportunities to shape Ramsay Health Care’s future. 

The role:

As Infrastructure Specialist, you will provide effective and responsive 3rd line level technology support across all of Ramsay Health Care UK and maintain and improve infrastructure services available to all end users

This post carries on-call commitment and requires occasional late evening and weekend working

What you will be doing:

  • Managing incidents and issues triaged to the infrastructure team through to resolution or an agreed resolver group.

  • Resolving incidents and problems within agreed service levels

  • Supporting and assisting with planned projects and change

  • Providing VIP service on request, ensuring designated staff receive timely and quality resolution

  • Contributing to continual service improvement

  • Providing out of hours’ major incident support

What you will bring:

You will have strong experience in providing 3rd line IT technical support within a multi-site, large organisation and will be well versed in creating and maintaining up to date procedures and technical documentation.

Your technical experience will include M365 and other cloud based services such as Software as a service (SaaS, Infrastructure as a service (IaaS) and Platform as a service (PaaS).



  • Contributory pension scheme

  • Access to the Ramsay Academy – genuine opportunities to grow, develop and specialise in your career

  • 25 days’ annual leave plus the opportunity to buy/sell more

  • Private Healthcare and Life Assurance

  • Access to our employee Discount Programme

  • Wellbeing centre and access to 24/7 employee assistance line for free advice


The closing date for this job has now passed.