At Ramsay Health Care we put our patients at the heart of everything we do. We firmly believe in the ethos of “People caring for People” and want to enable our teams and our patients to have the very best experience when they receive care through Ramsay services.
That’s why we are embarking on an exciting transformation of our Technology estate through which we have begun updating our core infrastructure, providing new, intuitive, secure and responsive services across the organisation and enabling improved experiences for our patients, clinicians and partners.
This transformation is being enabled through a new “Digital & Technology” function which is already a significant catalyst of change for our organisation. We are setting this up for success and have some great opportunities to shape Ramsay Health Care’s future.
As Infrastructure Specialist, you will provide effective and responsive 3rd line level technology support across all of Ramsay Health Care UK and maintain and improve infrastructure services available to all end users
This post carries on-call commitment and requires occasional late evening and weekend working
What you will be doing:
Managing incidents and issues triaged to the infrastructure team through to resolution or an agreed resolver group.
Resolving incidents and problems within agreed service levels
Supporting and assisting with planned projects and change
Providing VIP service on request, ensuring designated staff receive timely and quality resolution
Contributing to continual service improvement
Providing out of hours’ major incident support
What you will bring:
You will have strong experience in providing 3rd line IT technical support within a multi-site, large organisation and will be well versed in creating and maintaining up to date procedures and technical documentation.
Your technical experience will include M365 and other cloud based services such as Software as a service (SaaS, Infrastructure as a service (IaaS) and Platform as a service (PaaS).
Contributory pension scheme
Access to the Ramsay Academy – genuine opportunities to grow, develop and specialise in your career
25 days’ annual leave plus the opportunity to buy/sell more
Private Healthcare and Life Assurance
Access to our employee Discount Programme
Wellbeing centre and access to 24/7 employee assistance line for free advice