Medical Records / Ward Administrator
In this role you will be an integral part of a team who are committed to delivering the highest quality outcomes in a supported environment, where you will be valued for your skills and expertise. This is an exciting and important role in ensuring all medical notes are prepared in a timely manner throughout a patient's clinical journey and with the associated patient administration. The ideal candidate will have good administration skills and have the ability to organize and prioritize the workload whilst working under pressure and part of a team. You will need to be a good communicator (with experience, face to face and via email, letter and the telephone) and be able to liaise with, staff and visitors to the unit at all levels. High customer care standard is required.
The team is extremely busy and needs someone with proven high quality customer service skills, a commitment to focusing on accuracy and delivery whilst maintaining the necessary speed to ensure all tasks are completed daily.
The ability to effectively prioritise your workload, work on your own initiative and to adhere to deadlines are key requirements of the role. You will be working in a fast paced environment and will need to handle job pressure well. Must be able to demonstrate good organisational skills and maintain an effective working environment.
Previous experience of working within such an environment is desirable. English and Mathematics are an essential part of the role as is a good standard of general education. Full training will be provided. The successful candidate would need to be computer literate including Excel and Word and have an understanding of confidentiality issues.
What you’ll bring with you
• A warm, considerate and empathetic character
• A friendly and professional approach combined with excellent customer service skills
• Experience working in an admin environment
• Good attention to detail
• A passion for delivering an excellent service
• The ability to make decisions and use your initiative
• Excellent written and verbal communication skills
• Fast and efficient computer skills
• Passion to deliver excellent customer service
• A flexible and positive attitude
• Competitive hourly rate plus enhancements for evening and weekend working
• Excellent training and development opportunities
• Free parking and uniform
• Subsidised staff restaurant
Duchy Hospital is Cornwall’s only private hospital and has an excellent reputation for delivering high quality healthcare treatments and services. Everything we do is focused on providing the very best health care to all in a clean and safe environment.
Our hospital offers both private and NHS services to the population of Cornwall and beyond and has an excellent reputation for high standards of care and customer service. Working here really means our staff have more time to care as we have a positive nurse to patient ratio.
Services that Duchy offers include elective surgery including orthopaedics, general surgery, urology, plastics, gynaecology and ophthalmology delivered through our 4 operating theatres – all with laminar flow. We also have an Ambulatory Care Unit and Inpatient ward. In addition, we also provide busy outpatient, physiotherapy and cardiology service including cardiac cath lab.
All offers of employment will be subject to receipt of a satisfactory Enhanced Disclosure Certificate from the Disclosure and Barring Service.
We reserve the right to close this advert down early if we receive a high number of applications.