Enquiry Advisor – Springfield Hospital
Ramsay Healthcare National Enquiry Centre
Full Time 37.5 Hours
We are seeking enthusiastic, highly motivated customer focused Enquiry Advisors with a proud ‘can do’ attitude to join our expanding team which is based at Springfield Hospital.
As part of the National Enquiry Centre you will be responsible for handling enquiries via phone, email and web chat from potential private patients regarding services at our hospitals across the country. Advisors will be responsible for securing self-pay outpatient appointments by following sound processes, providing accurate information and delivering exceptional customer service.
The National Enquiry Centre is open 8am-8pm Monday to Friday 8-5 weekends, occasional bank holidays may be required. Flexibility between these hours is essential.
You will need;
- Previous customer services experience
- Previous sales or upselling experience
- Previous experience within an administration position
- Demonstrated Customer Services skills and focus
- Excellent written and verbal communication skills
- Demonstrated Computer Skills
- Flexibility and adaptability to meet the changing needs of the business
- Proven ability to work effectively in a team environment and independently as required
- Sound Computer skills using the MS Office Suite and Web based reporting
- Confident in engaging with a variety of people particularly in a high end setting
- Excellent communication skills both face to face, over the phone and in writing
- Ability to empathise with potential customers and promote relevant Ramsay services and procedures
- Previous experience within a Healthcare environment would be of benefit but not essential.
As full training will be provided your passion to deliver excellent service to our patients is the most important factor. Attention to detail and team working is an important part of this role.
In return, we offer:
- Competitive salary
- Ongoing training and development
- Free parking and subsidised staff restaurant
Please ensure you state in your application the hours you are interested in and your salary expectation in your cover letter.
All applications MUST be made via the website: www.ramsayhealth.co.uk/careers
For further information or to organise an informal chat please contact Claire Taylor, National Enquiry Centre Manager on 07778 417 817.
All offers of employment in respect of this appointment will be subject to receipt of a satisfactory Enhanced Disclosure Certificate from the Disclosure and Barring Service.
Committed to quality, equality and opportunity for all