Technical Programme Manager
Nottingham *

Job reference: SE2512

Location: Nottingham *

Closing date: 21/12/2021

Job start date: Not specified

Salary: Up to £50,000 per annum

Employment type: Permanent

Department: Smartlist

Hours per week: 37 hours per week

JPIMedia / The SmartList are advertising on behalf of an external client.

Technical Programme Manager

Are you looking for a positive work-life balance? 

Our client is a not for profit, membership organisation, specifically created to help local councils, commercial bus operators and other public sector bodies realise the benefits of ITSO smart ticketing, by pooling resources and expertise to access best in class services and systems at an affordable price through economies of scale. By pooling resources and expertise, SAM offers access to a range of best in class services and systems for its Members, whilst also managing the National Procurement Framework.

What are we looking for?
We are looking for a talented and dedicated individual to join the small but growing SAM team at our offices in either Nottingham or Plymouth. As our Programme Manager - Technical, you will be responsible for the day-to-day delivery and management of our Projects, Suppliers, and our Test Programme.

You will be part of a conscientious, efficient, sociable team, and as a key member of the Project Team, you will drive the continued success of the company. Full training and development will be provided.

Key Responsibilities:

  • To develop and manage the delivery of our programme of ticketing and wider projects on behalf of SAM and SAM’s Members utilising industry best practices, techniques, and standards throughout the entire programme execution
  • Ensure that the operational delivery of the SAM Managed Service meets the requirements of our Members
  • To act as the primary point of contact for our Members and external partners on all technical and project engagement, and as an escalation point for issues raised via our Service Desk
  • To develop good working relationships with our Members, Stakeholders and Suppliers, leading to  collaboration opportunities and take up of our Services
  • To manage the development of SAM’s and SAM Member’s own projects including technical design and creations of specification documents, test plans and user training materials
  • To line manage the operational delivery of the SAM Team who have direct technical responsibilities, and to enable them to deliver the best service SAM can provide
  • To engage in ITSO and other Technical and Standards working groups, research, projects and studies contributing to the strategic development of the SAM Programme
  • To facilitate and contribute to meetings, visits, conferences and committees, through preparation of reports and presentations taking subsequent actions forward to delivery
  • To ensure all activities undertaken are in compliance with SAM’s Policies

Measures of Success:

  • Successful delivery of the SAM development programme, on time and within budget
  • All Managed Service Suppliers meet their agreed Service Levels
  • All Managed Service commitments from SAM to our Members met
  • Revenue growth through increased uptake of SAM services by Members

What you need:

  • Degree or equivalent in related discipline
  • Advanced working knowledge of Microsoft Office, PowerPoint, MS Project and databases
  • Knowledge of the following core areas:

1. Project Management.
2. ITSO Programme Delivery.
3. Bid and report writing.
4. Smartcard Ticketing.
5. UK Public Transport Sector.
6. Customer Support practices.

  • Working in a technical delivery environment
  • Programme Management
  • Preparing Technical Specifications
  • Smart Applications Management Page 3 of 1
  • Job Description - Programme Manager - Technical
  • Preparing Test Scripts.
  • Analysis, interpretation and reporting on data.
  • Working in a Customer Service environment.
  • Project Management, ideally in a ticketing environment.
  • Working both independently and as part of a team.
  • Drawing on professional/specialist knowledge to solve presenting problems.

Staff welfare and a positive work-life balance are important to SAM. Where possible we offer a flexible working environment with opportunities for homeworking and flexible hours to fit around your personal circumstances.

Our reference: SE2512
Vacancy: Technical Programme Manager
Location: Nottingham or Plymouth 
Salary: Up to £50,000 per annum
Hours: 37 hours per week